Right of withdrawal

(Consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their independent professional activity.)

Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period shall be 14 days from the day:

  • on which you or a third party other than the carrier designated by you takes possession of the goods, provided that you have ordered one or more goods as part of a single order and these are or will be delivered as a single order;

  • on which you or a third party other than the carrier designated by you took possession of the last good, provided that you have ordered several goods as part of a single order and these are delivered separately;

  • on which you or a third party other than the carrier designated by you took possession of the last partial shipment or the last piece, provided that you have ordered goods that are delivered in several partial shipments or pieces;

To exercise your right of withdrawal, please send a clear declaration of your wish to withdraw to us at Ecomscaling Trade LTD, Office 3906, 39th Floor, The Center, No. 99 Queen's Road, Central, Hong Kong or by email to support@naturwide.de.

An informal notification (e.g. by email or post) is completely sufficient.

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.

Consequences of revocation

If you cancel this contract, we will refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within 14 days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this refund.

We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us promptly and in any event no later than 14 days from the date on which you notify us of the cancellation of this contract. This deadline is met if you send the goods before the expiry of the 14-day period.

You shall bear the direct costs of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

Grounds for exclusion or expiration

The right of withdrawal does not apply to contracts:

  • for the supply of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
  • for the supply of goods which are liable to spoil quickly or whose expiration date would be quickly exceeded;
  • for the supply of alcoholic beverages, the price of which was agreed upon conclusion of the contract, but which can only be delivered 30 days after conclusion of the contract at the earliest and whose current value depends on fluctuations in the market over which the trader has no influence;
  • for the delivery of newspapers, magazines or illustrated magazines with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts:

  • for the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery;
  • for the delivery of goods if, after delivery, they have been inseparably mixed with other goods due to their nature;
  • for the supply of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery.

Note on the right of withdrawal for used goods

Please note that the right of withdrawal only applies to unused products in their original packaging. For reasons of health and hygiene, previously used or worn goods are excluded from return unless they were demonstrably defective. Used products are therefore excluded.

Revocation

Please send us an email to support@naturwide.de so that we can register your return with our warehouse and inform you directly of all further steps.

(If you ship the goods without prior notification, the refund process could be significantly slowed down because your package cannot be identified!)

If you need any further changes, let me know! 😊