Our products are made of high-quality, durable and weatherproof materials such as robust nylon, water-repellent polyester and breathable fabrics, specially designed for outdoor adventures

Most of our products are easy to clean—simply wipe with a damp cloth or wash according to the care instructions to ensure longevity.

We currently offer free standard shipping in Germany and Austria.

Express shipping costs only €4.90 .

The following shipping costs apply to Switzerland:

• Standard shipping: 5 CHF

• Express shipping: 9 CHF

In some cases, there may be delays in updating your tracking information. This is because our shipping service providers' tracking systems do not always update in real time.

However, as soon as your package is ready for delivery, you will be notified as usual – so you don't have to worry.

We value sustainability, functionality , and stylish design . Our products are specifically designed for outdoor enthusiasts who value quality and comfort.

We strive to keep our delivery times as short as possible. Therefore, your order will be submitted to a fully automated process, and shipping preparation will begin immediately.

Once this process has started, cancellation of your order is unfortunately no longer possible.

During peak periods—such as Christmas, Black Friday, or Valentine's Day—delivery times may occasionally be longer due to high demand. We ask for your understanding.

Our current delivery times at a glance:

🇦🇹 Austria: 7–20 business days

🇩🇪 Germany: 7–20 business days

🇨🇭 Switzerland: 10–25 business days

We'll do our best to respond to you as quickly as possible – promise!

However, especially during peak times (like the current sales season), it may take a little longer for you to hear from us. We are working hard to process all inquiries across all channels.

💡 Have you used our contact form?

Important: Please do not send your request multiple times – each new message will put you back in the queue in the system. This will unfortunately prolong your waiting time unnecessarily. Thank you for your understanding! 💚

As soon as we receive your order, we will automatically send you an order confirmation by email.

If you haven't received an email, it may be because you accidentally entered the wrong email address—or the message ended up in your spam folder. Please check there.

Need confirmation again? No problem—just contact our customer support, and we'll be happy to resend everything! 💚

As soon as your package has been handed over to our shipping service provider, you will automatically receive a shipping confirmation by email with a tracking link.

If you haven't received anything, it's possible that you accidentally entered the wrong email address when placing your order – or the email ended up in your spam folder. Please check this.

Need the info again? No problem—just drop us a line at our customer support, and we'll resend you the shipping confirmation! 💚

Don’t worry – we’ll find a solution!

For logistical reasons, your order may arrive in multiple deliveries. In this case, you will receive a separate shipping confirmation email for each package.

If an article is still missing, please write to us directly and tell us the following:

- Your order number
- Name of the product you did not receive

As soon as we have this information, we will make sure that everything reaches you as quickly as possible.

Important: Reports of missing items must be received within 7 days of delivery .

Feel free to use our [contact form] . 💚

📦 Do you want to return something?

No problem – with us, you have 14 days to cancel your order. This period begins on the day you receive your package.

In order for us to accept your return, the following conditions must be met:

• be unused, unworn and in perfect condition
  
• must be present
  
• Order confirmation or receipt on
  

👉 To start a return, simply send us an email to: support@naturwide.de

💸 Refund

Once we receive and inspect your return, we will refund you the full purchase price.

The refund will be made using the same method as your original payment – with no additional fees for you .

Please note: We reserve the right to withhold the refund until the goods have been received by us.

🚚 Return shipping

• be returned to us within 14 days of your cancellation.
  
• Shipping costs for returns are the responsibility of the purchaser unless the reason is ours (e.g. incorrect or damaged item).
  
• Used or damaged items cannot be refunded.

Please note that refusing to accept an order does not constitute a proper return. In some cases, our packages are shipped directly from the manufacturer through external shipping partners. If a package is not accepted, it will not automatically be delivered to the correct return address – this may have legal consequences under Sections 355 and 357 of the German Civil Code (BGB).

To ensure you can properly exercise your statutory right of withdrawal, we ask that you only send returns to the return address provided by us. This is the only way to ensure a smooth and legally compliant return process.

📬 Contact us

Do you have a question? Check out our FAQs – there you'll find many answers about ordering, shipping, returns, and more.

If you can't find what you're looking for there or would like to speak to us directly, you can easily reach our team using the contact options below.

📞 Why don't we offer phone support?

We are a digital company – and this also applies to our customer service.

Instead of a traditional call center, we rely on written communication to address your concerns directly. Furthermore, we're a small company that doesn't yet have the capacity to hire someone for this.

All messages are read and answered by real people—even if you initially receive an automated reply. We want to help you as quickly as possible—and the best way to do that is via email or our contact form.

🔁 Important for quick processing

Please contact us via one communication channel only .

Multiple requests via different channels not only delay your response, but also the processing for other customers.

Thank you for your understanding 💙